RETURNS

If there’s an issue with your order, please contact us before sending anything back. Returns sent without getting in touch first may not be accepted.

Unwanted items can be returned within 30 days of delivery, as long as they’re unused, unopened where applicable, and in the same condition they were sent.

In the rare event an item arrives damaged or incorrect, let us know straight away and we’ll sort it.

Once a return is agreed, items need to be sent back within 30 days. Returned items remain your responsibility until they reach us.

PRIVACY POLICY

Last updated: January 2026

We only collect the information we need to run this website and fulfil orders. We don’t do anything unusual with it, and we don’t sell it.

What information we collect
When you use this site, we may collect your name, email address, phone number and delivery address, along with order and payment details. Payments are handled securely by third-party providers and we do not store card details.

We also collect basic technical information such as IP address, browser type, and how the site is used.

What we use it for
We use this information to process and deliver orders, respond to enquiries, run and improve the website, and send marketing emails only if you have chosen to receive them.

Cookies
This site uses cookies so it works properly and to understand how it is used. You can control or block cookies in your browser settings if you prefer.

Who we share information with
Some information is shared with trusted services that help run the site, such as payment processors, delivery companies, and website analytics tools. We never sell personal data.

How long we keep it
We keep personal information only for as long as needed to run the business and meet legal requirements, such as accounting records.

Your rights
You can ask what information we hold about you, request corrections or deletion, and opt out of marketing at any time. If you need anything related to your data, use the contact details on the website.

Changes
If this policy changes, the date at the top of the page will be updated.

If you have any questions about this policy or how your data is handled, you can contact us via the details on the Contact page or email web@cultherorecords.co.uk